What are Gaps in Care?

  • Gaps in Care represent the difference between what should be done and what is actually done. Some examples include:
    • Scheduling well care visits at appropriate intervals
    • Remaining up to date on immunizations
    • Receiving recommended follow up for more chronic conditions
    • Ensuring that appropriate documents from specialists are received
    • Ensuring access to appropriate specialists
    • Ensuring follow up for conditions addressed at urgent care centers or emergency departments
    • Addressing barriers to care

Program Goals

Implementation of a program utilizing formal quality improvement techniques to close gaps in care.  The program will seek to address targets for improvement in several ways, including:

  • Internal improvements on workflows
  • Extending service offerings
  • Pursuing new technologies

Our Starting Point

We have begun to increase our staffing to:

  • Assist with scheduling with specialists and communication of results and recommended follow up
  • Increase efforts to communicate with families when recommended care is due, including:
    • Well child care
    • Immunizations
    • Appropriate follow up for asthma, ADHD, mental health, and concussions
    • Dental care
    • Follow up from hospitals and urgent care
  • Increase efforts to communicate with families to identify what barriers exist to receiving desired care and assist them to clear the barrier.

Our Starting Point

We have begun to increase our staffing to:

  • Assist with scheduling with specialists and communication of results and recommended follow up
  • Increase efforts to communicate with families when recommended care is due, including:
    • Well child care
    • Immunizations
    • Appropriate follow up for asthma, ADHD, mental health, and concussions
    • Dental care
    • Follow up from hospitals and urgent care
  • Increase efforts to communicate with families to identify what barriers exist to receiving desired care and assist them to clear the barrier.