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What are Gaps in Care?

  • Gaps in Care represent the difference between what should be done and what is actually done. Some examples include:
    • Scheduling well care visits at appropriate intervals
    • Remaining up to date on immunizations
    • Receiving recommended follow up for more chronic conditions
    • Ensuring that appropriate documents from specialists are received
    • Ensuring access to appropriate specialists
    • Ensuring follow up for conditions addressed at urgent care centers or emergency departments
    • Addressing barriers to care

Program Goals

Implementation of a program utilizing formal quality improvement techniques to close gaps in care.  The program will seek to address targets for improvement in several ways, including:

  • Internal improvements on workflows
  • Extending service offerings
  • Pursuing new technologies

Our Starting Point

We have begun to increase our staffing to:

  • Assist with scheduling with specialists and communication of results and recommended follow up
  • Increase efforts to communicate with families when recommended care is due, including:
    • Well child care
    • Immunizations
    • Appropriate follow up for asthma, ADHD, mental health, and concussions
    • Dental care
    • Follow up from hospitals and urgent care
  • Increase efforts to communicate with families to identify what barriers exist to receiving desired care and assist them to clear the barrier.